Shipping Policy

At KOKAN ESSENCE ORGANIC, we carefully pack every order to ensure your products reach you safely and in excellent condition.

Order Processing

• Orders are generally processed and dispatched within 1–3 business days after payment confirmation.

• Orders placed on Sundays or public holidays may be processed on the next business day.

• Once your order has been shipped, tracking details will be shared with you.

Delivery Time

• Standard delivery usually takes 3–7 business days after dispatch.

• Delivery time may vary depending on your location, courier service, weather conditions, holidays, or other unforeseen circumstances.

• Remote and certain serviceable areas may require additional delivery time.

Shipping Charges

• Shipping charges are calculated and displayed at checkout based on your order and delivery location.

• Free shipping is available on orders above ₹500.

• For orders below ₹500, applicable shipping charges will be displayed at checkout.

Order Tracking

Once your order is dispatched, you will receive a tracking number. You can use the tracking information to check your shipment status.

Delayed or Lost Orders

If your order is delayed or appears to be lost in transit, please contact us with your order number. We will coordinate with the courier partner and assist you.

Incorrect Address

Please ensure that your delivery address and contact details are correct before placing your order. KOKAN ESSENCE ORGANIC is not responsible for delays or additional charges caused by an incorrect or incomplete delivery address.

Damaged Package

If your package arrives damaged, please contact us as soon as possible and provide photographs/videos of the package and products. We will review the issue and assist you accordingly.

Contact Us

For any shipping-related questions or assistance, please contact us through the contact details provided on our website.

KOKAN ESSENCE ORGANIC
Pure • Natural • Dehydrated