Refund policy
Return & Refund Policy
Last updated: August 28, 2026
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility for Return
To be eligible for a return, the product must be in the same condition that you received it, unused, and in its original packaging. You will also need your receipt or proof of purchase.
How to Start a Return
To request a return, please contact us at:
support@kokanessenceorganic.com
Approved returns should be sent to:
Kokan Essence Organic
At-Kolape, Taluka Vaibhavwadi
Dist-Sindhudurg, 416810
Vaibhavwadi, Maharashtra, India
Please contact us before sending any product back. Items returned without first requesting a return may not be accepted.
Damaged, Defective or Wrong Product
Please inspect your order when you receive it. If you receive a defective, damaged, or incorrect product, contact us immediately so that we can evaluate the issue and provide an appropriate resolution.
Non-Returnable Items
Certain products may not be eligible for return depending on their condition. For questions about whether your particular product is eligible for return, please contact us before sending it back.
Sale items and gift cards are not eligible for return.
Exchanges
If you need a different product, the fastest way is to request a return for the original product. Once the return is accepted, you can place a separate order for the replacement product.
Refunds
Once we receive and inspect your returned product, we will notify you whether your refund has been approved or rejected.
If approved, the refund will be issued to your original payment method within 10 business days.
Please note that your bank or payment provider may require additional time to process and credit the refund.
If more than 15 business days have passed after your refund was approved, please contact us at:
support@kokanessenceorganic.com
Contact Us
For any questions regarding returns or refunds, please contact: